Job Opportunities - Broome-Tioga BOCES

Administration/Management Openings

Note: Click on a job title to learn more about the position.

Position Title	Job Number	Job Description	Pay Scale
Assistant Manager of Customer Services - Managed Data	24-208	MAJOR RESPONSIBILITIES: Oversee all day-to-day operations of the Managed Data Service, including add-on services Develop, manage, and support relationships with participating school districts in the Managed Data Service Mentor and support all Managed Data Service staff (coordinators, import team, online registrars, etc.) to provide consistent service across participating districts Build awareness with school districts of available SCRIC services and their role in supporting district technology and state reporting initiatives Regularly review and update Managed Data Service support documentation (i.e. matrices, service & process documentation, etc.). Ensure all processes are followed in accordance with the Managed Data Services and Processes documentation Assist Managed Data Coordinators with district admin preparation and participate in district admin meetings on a regular cadence Assist in the development and implementation of SCRIC, Managed Services, and Managed Data initiatives in conjunction with the Manager of IT Services and other field service managers Develop and lead regular team meetings with all Managed Data staff, both virtual and in-person Participate in SCRIC teams working on projects that better the organization (SCRIC) Collaborate with Coordinator of Student Services, Assistant Manager of Data Management, and Data Warehouse Coordinator to ensure consistent communication among teams Collaborate with other members of the management team as needed to resolve service issues or concerns Address district service concerns Respond to requests for new services in conjunction with the Manager of IT Services This position reports directly to the Manager of IT Services. Other duties as determined by the manager	$70,000 Minimum + commensurate with experience

Broome-Tioga BOCES does not discriminate in employment, admission, or in the education programs and activities it operates, on the basis of race, color, national origin, religion, marital status, military status, sex, age, weight, sexual orientation, gender identity, ethnic group, religious practice, disability or predisposing genetic characteristic in violation of Title IX of the Education Amendments of 1972, Title VI and VII of the Civil Rights Act of 1964, 42 U.S. C. 12111 et. Seq. known as the Americans with Disabilities Act or section 504 of the Rehabilitation Act of 1973, New York Human Rights Law, and the Boy Scouts of America Equal Access Act of 2001. Anyone who believes BOCES or its staff has failed to apply, or has inadequately applied the principles or regulations of (1) Title VII of the Civil Rights Act of 1964, (2) Title IX of the Education Amendment Act of 1972, (3) Section 504 of the Rehabilitation Act of 1973, (4) the Sexual Orientation Non-Discrimination Act of 2002, or any other relevant statute or regulation, may bring forward a complaint, called a grievance, to the Director of Human Resources/ Compliance Officer, Robin Eccleston, by contacting (607) 766-3823, or recclest@btboces.org., or by mail to: Broome-Tioga BOCES, Robin Eccleston, Human Resources Director/ Compliance Officer, 435 Glenwood Road, Binghamton, NY 13905. One can also file a grievance by mail with the Office of Civil Rights, New York Office, U.S. Department of Education, 32 Old Slip, 26th Floor, New York, NY 10005-2500, or by phone (646)428-3843, or by email to ocr.newyork@ed.gov.