Job Posting

Job Opening Information Software Support Specialist (Continuous Recruitment)

Job Number
21-108

Position Title
Software Support Specialist (Continuous Recruitment)
Required Application Type
School Related Personnel
Salary/Pay Scale
$37,819 Minimum
Job Description

Major Responsibilities:  Reviews problems/concerns reported by customer, investigates causes, identifies problem sources and recommends solutions, tests and installs software applications, documents the result of testing the application.  Provides steps for resolution, explains preventative measures and follows up with uses.  Works with school districts to implement security for software applications using best practices to ensure data security and privacy.  Assists in training of staff in the use of software and administrative applications.

Civil Service Title
Software Support Specialist
Job Qualifications

Required Minimum Qualifications: 

  • Completion of 30 semester credits from a regionally accredited or New York State registered college or university, including 15 semester credits in Business Information Technology, Computer Information Systems, Computer Science, or closely related field.
  • Graduation from high school or an equivalency diploma and one year of experience providing customer service and support directly to users of technology hardware and/or software programs; OR
  • An equivalent combination of training and experience as defined by the limits of A) and B) above.
  • Broome County Civil Service Examination required
Application Procedure
  • Three (3) Professional References Required - These must be filled out in the section of your application where requested.
  • A copy of your diploma may be uploaded in place of transcripts if necessary
Job Category
Information Technology
Job Location
To Be Determined

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