Job Posting

Job Opening Information Associate Coordinator - Managed Services

Job Number
21-117
Application Deadline
1/25/2021

Position Title
Associate Coordinator - Managed Services
Required Application Type
School Related Personnel
Salary/Pay Scale
$46,338
Job Description

This position is for the BT BOCES Region

MAJOR RESPONSBILITIES:

Provides assistance in the daily directions and communication to employees on incident resolution, customer support and other areas of service; Provides continual evaluation of processes and procedures; Assists in the assigning of appropriate team members for resolution of service related issues within assigned school districts; Prepares for and leads meetings with SCRIC staff to review open incidents, projects and other topics; Interacts with school district staff to ensure that service related issues are resolved quickly and professionally; Communicates regularly with SCRIC teams regarding service operations, providing the critical link between service organizations and service management; Works with supervisor and IT Project Coordinators on the development of long range plans, policies and procedures; Enforces departmental policies and procedures within the department; Reviews quality of customer support provided to school districts in terms of response time and accuracy; Attends district meetings; Identifies training needs and provides appropriate training; Identifies service issues or internal school district changes that may affect SCRIC services; Prepares and maintains a variety of reports.

Civil Service Title
Associate Coordinator - Managed Services
Job Qualifications

REQUIRED MINIMUM QUALIFICATIONS:

  1. Graduation from a regionally accredited or New York State registered college or university with a bachelor's degree and one year providing customer service and support directly to users of technology hardware and/or software programs; OR
  2. Graduation from a regionally accredited or New York State registered college or university with an associate’s degree and three years’ experience providing customer service and support directly to users of technology hardware and/or software programs; OR
  3. Graduation from high school or completion of a general equivalency diploma and five years of experience providing customer service and support directly to users of technology hardware and/or software programs; OR
  4. An equivalent combination of training and experience as defined by the limits of A), B), and C) above.
  5. Broome County Civil Service Exam required.

 

Special Note: Because of the radical evolution of technology in this field, qualifying experience must have been gained within the last five years.

Application Procedure
  • Three (3) Professional References Required - These must be filled out in the section of your application where requested.
  • A copy of your diploma may be uploaded in place of transcripts if necessary
Job Category
Information Technology
Job Location
BT BOCES Region

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