TYPICAL WORK ACTIVITIES:  
Depending on the position, the participant may be assigned various duties.  
These are some examples:  
Tasks such as light typing, filing, answering telephones, taking messages and using a copying machine; 
Tasks such as helping set up Chromebooks, tearing down and or setting up IT equipment in offices and classrooms, cleaning IT equipment, helping with IT recyclables, and transporting supplies and equipment;  
Tasks such as sweeping and mopping floors, vacuuming, removing trash, moving furniture, and other cleaning duties.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:  
Ability to learn the fundamental habits of a good employee such as coming to work daily and on time; 
Ability to follow written and oral instructions;  
Ability to get along with others;  
Courtesy;  
Tact;  
Physical condition commensurate with the demands of the position.

TYPICAL WORK ACTIVITIES:  

• Learns and develops skills in information technology to inlcude networking of computers, system wide back up of data, and storage of data
• Learns and develops skills to communicate with IT professionals
• Learns to work as a member of a team
• Develops planning, organizational, and time management skills
• Lifts network equipment that may weigh as much as 50 lbs. to place in, arrange around, or remove from the workplace for set-up, installation, repair, de-installation or maintenance

Major Job Duties:

Assist a higher-level Information Technology Department staff member with the installation, maintenance and troubleshooting of information technology hardware and software, as well as other general duties connected with efficient Information Technology operations.  Work is performed under the direct supervision of a higher-level Information Technology employee.  Supervision is not a responsibility of this position. Does related work as required.

• Assists with the installation and relocation of hardware and software of network equipment.
• Assists with the performance of periodic preventative maintenance in accordance with manufacturer recommendations.
• Assists with the preparation of network and associated equipment for installation

Job Duties: 

Reviews problems/concerns reported by customer, investigates causes, identifies problem sources and recommends solutions, tests and installs software applications, documents the result of testing the application.  Provides steps for resolution, explains preventative measures and follows up with uses.  Works with school districts to implement security for software applications using best practices to ensure data security and privacy.  Assists in training of staff in the use of software and administrative applications.

Responsibilities:  Provide strong customer service to end users in various school districts.  Responsible for the installation and maintenance of hardware, software and other classroom and computer technology.  Document details of technology issues and escalate to level two support.  Good communication and interpersonal skills needed.  Does related work as required.

MAJOR RESPONSIBILITIES:

• Collaborate with peers across the solutions team and SCRIC in all areas regarding VOIP and Networking
• Voice over IP (VOIP)
  • Assist network engineer(s) with traditional and cloud-based VOIP system design
  • Implement, and maintain traditional and cloud-based VOIP systems
  • Train others on day-to-day operations of VOIP technology
• District Infrastructure to include, but not limited to, the following:
  • Switches
  • WiFi
  • VoIP
  • UPS
• Assist Network Engineer(s) with Network Operations Center (NOC) Communications
  • Design
  • Implementation
  • Troubleshooting
• Cloud (AWS / Azure) platforms
  • Consult and assist the solutions team with software-defined networking needs

Related Skills:

Voice Over IP (VOIP)
Networking knowledge (CIDR subnets, DHCP, DNS, TCP/UDP, Firewalls, DNS)
Network Security
Cloud platforms
Troubleshooting

MAJOR RESPONSIBILITIES:

Assists with ensuring the needs of the districts are met in an accurate and timely manner and provides leadership with IT, budgeting, and management activities, including coordinating on-site SCRIC staff.  Takes ownership of complex problems and tasks that arise from their assigned districts and collaborates with SCRIC teams to respond appropriately.  Does related work as required.