Job Opportunities

BT BOCES Region Openings

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Position TitleJob NumberJob DescriptionPay Scale
Associate Coordinator - Managed Services21-117

This position is for the BT BOCES Region

MAJOR RESPONSBILITIES:

Provides assistance in the daily directions and communication to employees on incident resolution, customer support and other areas of service; Provides continual evaluation of processes and procedures; Assists in the assigning of appropriate team members for resolution of service related issues within assigned school districts; Prepares for and leads meetings with SCRIC staff to review open incidents, projects and other topics; Interacts with school district staff to ensure that service related issues are resolved quickly and professionally; Communicates regularly with SCRIC teams regarding service operations, providing the critical link between service organizations and service management; Works with supervisor and IT Project Coordinators on the development of long range plans, policies and procedures; Enforces departmental policies and procedures within the department; Reviews quality of customer support provided to school districts in terms of response time and accuracy; Attends district meetings; Identifies training needs and provides appropriate training; Identifies service issues or internal school district changes that may affect SCRIC services; Prepares and maintains a variety of reports.

$46,338

Broome-Tioga BOCES does not discriminate in employment, admission, or in the education programs and activities it operates, on the basis of race, color, national origin, religion, marital status, military status, sex, age, weight, sexual orientation, gender identity, ethnic group, religious practice, disability or predisposing genetic characteristic in violation of Title IX of the Education Amendments of 1972, Title VI and VII of the Civil Rights Act of 1964, 42 U.S. C. 12111 et. Seq. known as the Americans with Disabilities Act or section 504 of the Rehabilitation Act of 1973, New York Human Rights Law, and the Boy Scouts of America Equal Access Act of 2001. Anyone who believes BOCES or its staff has failed to apply, or has inadequately applied the principles or regulations of (1) Title VII of the Civil Rights Act of 1964, (2) Title IX of the Education Amendment Act of 1972, (3) Section 504 of the Rehabilitation Act of 1973, (4) the Sexual Orientation Non-Discrimination Act of 2002, or any other relevant statute or regulation, may bring forward a complaint, called a grievance, to the Director of Human Resources/ Compliance Officer, Robin Eccleston, by contacting (607) 766-3823, or recclest@btboces.org., or by mail to: Broome-Tioga BOCES, Robin Eccleston, Human Resources Director/ Compliance Officer, 435 Glenwood Road, Binghamton, NY 13905. One can also file a grievance by mail with the Office of Civil Rights, New York Office, U.S. Department of Education, 32 Old Slip, 26th Floor, New York, NY 10005-2500, or by phone (646)428-3843, or by email to ocr.newyork@ed.gov.